At Millenia Herbs, we strive to provide you with the highest quality products and exceptional customer service. Please review our order policy below:

1. Returns and Refunds:

   • We accept returns for unopened products within 30 days of purchase.
   • To be eligible for a return, the item must be unused, unopened, and in its original packaging.
   • Refunds will be issued to the original payment method upon receipt and inspection of the returned item.
   • Please note that opened products cannot be returned for a refund, except in the case of product defects or damages.
     
     

2. Product Defects or Damages:

   • If you receive a defective or damaged product, please contact us within 7 days of receipt.
   • We will replace the defective or damaged item at no additional cost to you.
   • Please provide photos of the defect or damage to expedite the replacement process.
     
     

3. Refund Policy for Opened Products:

   • Opened products may be eligible for a refund within 7 days of purchase if they are deemed defective or damaged upon arrival.
   • Refunds for opened products will be issued as store credit or a replacement product of equal value.
   • Products that have been opened and used for more than 7 days are not eligible for a refund.
     
     

4. Shipping Costs:

   • Shipping costs for returned items are the responsibility of the customer, except in cases of product defects or damages.
   • We recommend using a trackable shipping service for returning items to ensure their safe arrival.
     
     

5. Exchanges:

   • We do not offer exchanges for products. If you would like to exchange an item, please return it for a refund or store credit and place a new order for the desired item.
     
     

6. Cancellation Policy:

   • Orders may be canceled within 24 hours of purchase, provided they have not yet been shipped.
   • Once an order has been shipped, it cannot be canceled. Please refer to our return policy for information on returning unwanted items.
     
     

If you have any questions or concerns about our order policy, please don’t hesitate to contact us. 

Thank you for choosing Millenia Herbs for your health and wellness needs.